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Moving Home to a non-fibre area

snadge
Aspiring Pro
Posts: 183
Thanks: 34
Fixes: 6
Registered: ‎10-12-2016

Moving Home to a non-fibre area

‎12-11-2017 10:29 PM

I could be moving in 4 weeks to an area that doesnt have Plusnet FTTC available...only ADSL, im currently on 40Mb and get the full whack, what happens here? I do not wish to downgrade to ADSL... from what Im aware I can cancel if this is the case... looks like I will have to go with Virgin Sad

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
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Registered: ‎21-04-2017

Re: Moving Home to a non-fibre area

‎13-11-2017 4:35 PM

Hi there.

 

I'm sorry to hear we're unable to provide you with fibre at your new address.

If you're wanting to cancel as a result, it's likely that cancellation fees will apply.

 

But I'd recommend getting in touch with us on 0800 013 2632 as our House Moves team will be able to run you through the process and of the costs involved too.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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