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Moving Home - Have Tried To Telephone But Been Kept On Hold For Over 30 Minutes Each Time

chrispeach1
Grafter
Posts: 45
Registered: ‎19-04-2016

Moving Home - Have Tried To Telephone But Been Kept On Hold For Over 30 Minutes Each Time

Hi

 

I have tried to ring you twice and kept on hold for over 30 minutes (1 hour wasted time in total) after which I simply gave up.

 

I am moving house and want to cancel my contract with you.

 

Username - chrispeach1

 

If you can please get back to me

 

Chris

Moderator's note by Adie (Dvorak) All caps title removed as per Forum rules

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,522
Thanks: 1,033
Fixes: 205
Registered: ‎25-03-2015

Re: MOVING HOME - HAVE TRIED TO TELEPHONE BUT BEEN KEPT ON HOLD FOR OVER 30 MINUTES EACH TIME

Hi Chris, unfortunately we don't arrange callbacks via our forums.

 

However looking at the wait times, there's currently less than a 5 minute wait for tech support/customer service but it appears there's no queue for our Customer Options Team that deal with Sales/House moves/Cancellations.

 

You can reach the team directly on 0800 013 2632 (I believe the options for housemoves are opt 1, opt 1)

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team