Moving Home - Have Tried To Telephone But Been Kept On Hold For Over 30 Minutes Each Time
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Moving Home - Have Tried To Telephone But Been Kept On Hold For Over 30 Minutes Each Time
on 02-08-2016 1:47 PM - last edited on 02-08-2016 2:04 PM by dvorak
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Hi
I have tried to ring you twice and kept on hold for over 30 minutes (1 hour wasted time in total) after which I simply gave up.
I am moving house and want to cancel my contract with you.
Username - chrispeach1
If you can please get back to me
Chris
Moderator's note by Adie (Dvorak) All caps title removed as per Forum rules
Re: MOVING HOME - HAVE TRIED TO TELEPHONE BUT BEEN KEPT ON HOLD FOR OVER 30 MINUTES EACH TIME
02-08-2016 1:55 PM
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Hi Chris, unfortunately we don't arrange callbacks via our forums.
However looking at the wait times, there's currently less than a 5 minute wait for tech support/customer service but it appears there's no queue for our Customer Options Team that deal with Sales/House moves/Cancellations.
You can reach the team directly on 0800 013 2632 (I believe the options for housemoves are opt 1, opt 1)
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