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Moved to new supplier but still being billed for Fibre Extra

ianh71
Newbie
Posts: 1
Registered: 24-05-2018

Moved to new supplier but still being billed for Fibre Extra

I switched to a new supplier on 14/5/18 but I'm being billed for Fibre Extra until 23/6/18. I've tried online chat but they were useless. My phone bill included a credit for overpaid subscription charges but they are still charging for the broadband.

Please, can this be checked as I don't want to have to pay this and then try to get it refunded?

3 REPLIES
Moderator
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Re: Moved to new supplier but still being billed for Fibre Extra

Moderator's note:

Thread moved from Fibre Broadband to My Account/Billing.

Forum Moderator and Customer
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rongtw
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Re: Moved to new supplier but still being billed for Fibre Extra

Oh dear not again 🙄
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Superuser
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Re: Moved to new supplier but still being billed for Fibre Extra

Superuser citation

This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).