Moved to new supplier but still being billed for Fibre Extra
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Moved to new supplier but still being billed for Fibre Extra
24-05-2018 7:27 PM
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I switched to a new supplier on 14/5/18 but I'm being billed for Fibre Extra until 23/6/18. I've tried online chat but they were useless. My phone bill included a credit for overpaid subscription charges but they are still charging for the broadband.
Please, can this be checked as I don't want to have to pay this and then try to get it refunded?
Re: Moved to new supplier but still being billed for Fibre Extra
24-05-2018 7:46 PM
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Moderator's note:
Thread moved from Fibre Broadband to My Account/Billing.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Moved to new supplier but still being billed for Fibre Extra
25-05-2018 9:41 AM
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Re: Moved to new supplier but still being billed for Fibre Extra
29-05-2018 6:00 PM
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Superuser citation
This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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