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Moved to new ISP but still billed by plusnet

SimonN
Dabbler
Posts: 14
Thanks: 2
Registered: ‎26-05-2017

Moved to new ISP but still billed by plusnet

‎27-05-2018 8:43 PM

Seems to be a common issue. I moved as soon as possible after contract expiry (i.e. midnight that day) and still received a (very high) bill for the following month. I'm posting on here as my PN account is due to be closed as I've left. Please can someone investigate and refund.

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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,877
Thanks: 882
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Registered: ‎27-04-2007

Re: Moved to new ISP but still billed by plusnet

‎29-05-2018 2:37 PM

Hi there, 

 

I've just looked into this and the refund was made on the 22nd. 

 

Funds can take up to 10 working days to reach your account so it should reach you by 5/6/18 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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