Moved to another provider, but still being billed and no refund
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Moved to another provider, but still being billed and no refund
19-08-2015 10:20 PM
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When I saw a final bill for some calls end of July, I contacted support to advise that they actually owe me money (about a week of prepaid package, so around £9, as I was paying £37 a month). Instead, they charged me another month of broadband on the 3rd Aug (without the phone line, as it had also been migrated), for the period 3/8 to 2/9, and are yet to provide a refund, despite several chats and calls.
This is getting annoying now! I am glad I moved, as CS is most definitely going down, and I shouldn't have to ask so many times for those mistakes to be resolved.
S.
Re: Moved to another provider, but still being billed and no refund
20-08-2015 8:12 AM
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Re: Moved to another provider, but still being billed and no refund
20-08-2015 8:14 AM
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Re: Moved to another provider, but still being billed and no refund
20-08-2015 9:07 AM
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I had a perfect bowel movement earlier but that's no consolation telling that to someone who is constipated!
Re: Moved to another provider, but still being billed and no refund
20-08-2015 9:21 AM
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That said I personally have never yet had less than excellent service from PlusNet in all my dealings with them.:)
Re: Moved to another provider, but still being billed and no refund
15-09-2015 2:21 AM
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Time to raise a small claim/money claim, including all my time wasted on this. They owe me about £30 in term of refund, but given that I have spent probably several hours trying to get it, the small claim is going to include my time too (plus the legal fee), so they will end up paying a lot more.
I was happy with Plusnet when I was a customer, but they surely can't handle people leaving, and their CS is going down fast...
Re: Moved to another provider, but still being billed and no refund
15-09-2015 9:27 AM
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Re: Moved to another provider, but still being billed and no refund
15-09-2015 12:18 PM
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Looking at your account, the refund of £27.39 was issued on 25/08/15 when our billing team finalised the closure of your account. Are you sure this hasn't been paid back in to your account yet
Re: Moved to another provider, but still being billed and no refund
15-09-2015 1:36 PM
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Thanks for checking, but no, I haven't received any refunds. Since my account has been closed online a few weeks ago, I can't check the status of the open support tickets either.
Anyway, I have raised a small claim/moneyclaim this morning, as I believe I have spent enough time on this now.
S.
Re: Moved to another provider, but still being billed and no refund
15-09-2015 1:40 PM
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I can't cancel the small claim now, and to be honest, I should still be compensated for all the time wasted chasing anyway.
Re: Moved to another provider, but still being billed and no refund
15-09-2015 2:24 PM
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Quote Raised: 25/08/15 09:07
This is a Service Notice to confirm that your refund of 27.39 is now being processed.
You don't need to take any action, we'll simply ensure that you get your refund.
Please allow up to 14 days for the money to arrive in your account.
Re: Moved to another provider, but still being billed and no refund
15-09-2015 5:50 PM
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If Plusnet had told me a refund had been issued, then obviously I wouldn't have chased it for several weeks after that... The result is the same: a lot of time wasted, chasing something that shouldn't have happened to start with (billing another month when the line/broadband had been transferred elsewhere)
Re: Moved to another provider, but still being billed and no refund
15-10-2015 6:48 AM
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