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Moved to BT but no notification of cancellation from Plusnet

Dabbler
Posts: 16
Registered: ‎16-01-2017

Moved to BT but no notification of cancellation from Plusnet

Hi,
I've just had FTTP installed by BT so my Plusnet services should be cancelled automatically as I also moved my phone number. I've had no notification from Plusnet. Has my service been cancelled or do I need to cancel it manually?
Thanks.
5 REPLIES 5
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Moved to BT but no notification of cancellation from Plusnet

Hi @andrewwhyman

 

Thanks for getting in touch.

Would you be able to send over a private message with your account username and we can take a look into this for you.

 

Thanks,

Dabbler
Posts: 16
Registered: ‎16-01-2017

Re: Moved to BT but no notification of cancellation from Plusnet

Hi, it's the same as my name on here. However having logged into my account I can see it shows that my account is now closed, so it looks like it's been acknowledged at Plusnet's end now, I just didn't received any communication about it.

 

Payment was just taken from my account for another month of service a few days ago. Will I get a pro-rata refund for the unused time?

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Moved to BT but no notification of cancellation from Plusnet

Thanks for your message, @andrewwhyman.

 

A final invoice will be generated within 20 days of the account closing which will include details of any pro-rata refunds due.

 

Please let us know if you need any further assistance in the meantime.

 

Dabbler
Posts: 16
Registered: ‎16-01-2017

Re: Moved to BT but no notification of cancellation from Plusnet

Thanks Oskar.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Moved to BT but no notification of cancellation from Plusnet

It's absolutely no trouble at all.

 

Have a fantastic afternoon.