Moved to BT but no notification of cancellation from Plusnet

[#1]

Hi,
I've just had FTTP installed by BT so my Plusnet services should be cancelled automatically as I also moved my phone number. I've had no notification from Plusnet. Has my service been cancelled or do I need to cancel it manually?
Thanks.

[#2]

Hi @andrewwhyman

Thanks for getting in touch.

Would you be able to send over a private message with your account username and we can take a look into this for you.

Thanks,

[#3]

Hi, it's the same as my name on here. However having logged into my account I can see it shows that my account is now closed, so it looks like it's been acknowledged at Plusnet's end now, I just didn't received any communication about it.

Payment was just taken from my account for another month of service a few days ago. Will I get a pro-rata refund for the unused time?

[#4]

Thanks for your message, @andrewwhyman.

A final invoice will be generated within 20 days of the account closing which will include details of any pro-rata refunds due.

Please let us know if you need any further assistance in the meantime.

[#5]

Thanks Oskar.

[#6]

It's absolutely no trouble at all.

Have a fantastic afternoon.