Moved ISP after price increase - penalty billed
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Moved ISP after price increase - penalty billed
29-05-2018 4:13 PM
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Could someone in Plusnet admins please respond to this (ticket number 174322825).
Backstory: Prior to moving ISP further to your recent mid contract price increase, I phoned and spoke to an adviser who confirmed that no penalty charges would be applied if I left mid contract. Also outlined that I had a right to do so post price increase. Your adviser sent this agreement in writing by email after our telephone conversation on May 10. Consequently I've been billed for the remainder of the contract! Am obviously requesting that a revised bill along the agreement that was made (to be charged just for remainder of days with Plusnet until new ISP took up service)
Your customer services don't seem to be able to give an answer on this over the phone and will only open a ticket with billing. Trust posting here might have a more speedy response?
Re: Moved ISP after price increase - penalty billed
29-05-2018 6:18 PM
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For information, the forum admins are Plusner customers doing the job voluntarily. You need to take this up with Plusnet staff.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Moved ISP after price increase - penalty billed
29-05-2018 6:24 PM
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Plusnet staff also administer here and will pick up the request.
Sorry that there is no one logged it right at this moment to tag for you.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Moved ISP after price increase - penalty billed
30-05-2018 11:08 AM
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Thanks for both of your replies - let's hope this gets picked up in due course.
Re: Moved ISP after price increase - penalty billed
31-05-2018 9:32 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Moved ISP after price increase - penalty billed
31-05-2018 10:14 AM
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Re: Moved ISP after price increase - penalty billed
31-05-2018 5:32 PM
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Thanks for your prod in the right direction Townman and Mathew - issue now resolved with a credit note
Re: Moved ISP after price increase - penalty billed
01-06-2018 9:05 AM
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