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Move to unlimited broadband poss?

piattj
Dabbler
Posts: 23
Registered: ‎16-03-2011

Move to unlimited broadband poss?

Hi
I have a friend who signed up some time ago with Plusnet on my recommendation. His broadband package is limited at 2GB per month and this is, naturally, now very limiting. He wants to stay with Plusnet but move to a new package with a higher, perhaps unlimited (as they seem to all be now) bandwidth.
He called PN (again on my recomm)  but apparently was told this is not possible. Surely he can be migrated to a better deal, and be kept as a customer?
Please advise. Thanks!
2 REPLIES
DanHodby
Grafter
Posts: 248
Registered: ‎23-10-2013

Re: Move to unlimited broadband poss?

Hmm..I'm unsure why he's been told this is impossible.
Any chance you can PM me his username and I'll take a look.
Dan
piattj
Dabbler
Posts: 23
Registered: ‎16-03-2011

Re: Move to unlimited broadband poss?

PM sent...