Move existing broadband product to a new account holder?

[#1]

An elderly relative has their own broadband service on their account and also a broadband service for a family member at another address - both services paid on the one bill.

Is it possible to create a new account for the other relative and transfer their broadband product to that new account with separate payment details and what would the change process be?

I have Power of attorney for my elderly relative but I am not the Plusnet account holder.

Thanks

[#2]

Hi @jan2019 

That doesn't sound like something which is an option, I'm afraid. 

I would suggest calling our Customer Options team regarding this as they are the department who can provide all relevant information about your account and contract.

Telephone number: 0800 013 2632 or 0330 123 9197 (Both free from a Plusnet Landline)

Opening Times:

08:00 - 20:00 Monday to Friday

09:00 - 19:00 Saturday

09:00 - 18:00 Sundays

Thanks, 

MoR