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Mother died - need to cancel her contract

Posts: 1
Registered: ‎01-04-2020

Mother died - need to cancel her contract

Hi there,

My mother passed away roughly 2 weeks ago and I wish to cancel her contract.  I've had to shut her bank account down and I've been trying to call Plusnet to notify them of my mum's passing, but they hang up immediately.

Can someone please get in touch with me to let me know what I'm supposed to do next?


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Community Gaffer
Posts: 26,594
Thanks: 10,330
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Registered: ‎21-04-2017

Re: Mother died - need to cancel her contract

Hi @antoin_currie I'm really sorry for your loss and the difficulties in getting things sorted with us during an already difficult time. Could you send me a private message Here with her account username (or full address if you don't know it) so I can locate the account and advise on the easiest way to cancel the services?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi