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More random call to 123

FIXED
jcj01
Dabbler
Posts: 13
Registered: ‎28-04-2020

More random call to 123

Hello Everyone,

 

I have seen many posts like this one on the community.

On this month's bill I have noticed a charge of 50p on a random 1 second call made to the number 123.

 

At home we do not even own a physical phone so it would be impossible for us to have made the call and it is in fact the first and only call ever made on the account.

 

Can I get plusnet's support on this issue?

2 REPLIES 2
198kHz
Seasoned Hero
Posts: 5,524
Thanks: 2,437
Fixes: 36
Registered: ‎30-07-2008

Re: More random call to 123

@jcj01 Welcome to the forum.  🙂


Can I get plusnet's support on this issue?


As with the other posts you've seen re this issue, a Plusnet Help Team member will be along to organise a refund.

In the current situation it may take a day or two.

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
tinytaco
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: More random call to 123

Fix

@jcj01 Hi there, it is usually an engineer testing your line by the exchange Smiley You can see what I have done to help you here.

 Noor
 Plusnet Help Team