More information about billing and line
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More information about billing and line
02-02-2011 7:13 PM
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Sorry for language, im french
I've subscribed to an account with you few days ago, monday 31 january for more precision, and since no news, no mail of confirmation, and nothing happen.
I dont know when my line will be available, i dont know when the engineer will come, many questions who have suspended for the moments because iv no answer, so how can i do, how can i know when all will good ?
Thanks in advance
Re: More information about billing and line
02-02-2011 7:17 PM
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Oh I am not French
Your message is easily understood, you might not get the answer until tomorrow
Re: More information about billing and line
03-02-2011 10:08 AM
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It looks like there has been a problem placing your order. Support request 39427564 is with our provisioning team at the moment so I'll make sure they investigate this issue and reply to you today. I'll also reply to this thread when they have.
Re: More information about billing and line
03-02-2011 12:48 PM
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Thanks for the answer, but i dont understand why there is a problem with my purchase.
When im going on my account -> My transactions i see 24798573 £49.99 £0.00 31/01/2011 Fully Paid Service Billing, so i think it should be ok isnt it ?
So i wait your second answer, and i hope that ok
Thanks in advance
Ps : thanks pierre-pierre
Re: More information about billing and line
03-02-2011 1:00 PM
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It's not a problem with payment, its to do with some details that have been submitted on the order, I need a colleague to take a look at this for me so I'll get back to you ASAP with more information.
Re: More information about billing and line
03-02-2011 1:13 PM
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PS click the envelope icon underneath my avatar to do this.
Re: More information about billing and line
03-02-2011 2:29 PM
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I cut my contract now, because when i knew by phone call what need 45 DAYS for wait an engineer ... thats sick ...
So i would like to cut my contract now, how can i do for the refund for my purchase please ?
Thanks in advance
Re: More information about billing and line
03-02-2011 2:56 PM
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If you have decided you want to cancel you would need to call our customer options team on 0845 140 6002 (line is open 9am-5pm Monday to Friday) however it may be worth waiting a couple of hours until I call and tell you what date we can do as hopefully it may not be as bad as you think.
Adam.
Re: More information about billing and line
03-02-2011 4:33 PM
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I receive a phone call on the morning, and i have a girl who said me you must need to count on the 21 march for an engineer, so i thought was too long for me, ive asked to stop my account, but if you tell me my home broadband will be open in 14 days thats ok for me, otherwise, i cancel my order and stop definitely.
Thanks in advance
Re: More information about billing and line
04-02-2011 9:42 AM
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Let me know if you change your mind at all.
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