I recently queried this on the phone with PN and was told it was because the £13 monthly discount for 12mths had finished this month.
I was told I was on a 24mth contract and it was due to end in 4mths time.
I've only lived here a year, so how could I have had a 24mth contract????
I've been with PN since 2006, before I moved here there were numerous blunders on both BT and PN's part. I had my previous number disconnected a month before I was due to move, then reconnected. Then it was disconnected again but this time I had to have a new number which was connected a week before I moved here. And when I moved I was given yet another number because it was a different exchange.
So PN gave me £13 discount in way of an apology for all the stress caused.
But now I'm told I'm on this 24mth contract.
The only thing I can think is, that when PN cut off my previous number, and had to issue me with another number a week before I moved here, they must have done it as a new contract, but even then, it's only 12 mths past not 24.
I was told iif I wanted to leave Plusnet and go to someone else I'd have to pay £67 cancellation fee, to cover the supposed 4mths left on the 24mth contract.
So can someone explain how I only have 4mths left of a 24mth contract when I've only lived here one year, and the only time I ever did have a contract with PN was back in 2006, and I've moved several times since then.
I dont really want to leave Plusnet, but paying over £40 a month for broadband and phone is a bit steep seeing as I've been a loyal customer for almost 10yrs. Surely PN can give me a better deal than this?
At the moment I'm paying
£16.99 for unlimited broadband
£8 for anytime calls with mobile
£15.95 line rental
£40.94 + VAT
Less £2.75 referrals
When i spoke to someone at PN on the phone they said I can't get a reduction in the cost until my contract is up in 4mths. aaarrgghhhhhh
I'm not a happy bunny!
