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Monthly broadband bill is a lot higher than usual

FIXED
cjags
Aspiring Pro
Posts: 531
Thanks: 20
Fixes: 4
Registered: ‎31-08-2007

Monthly broadband bill is a lot higher than usual

Just received my broadband bill for August.

I'm still on fixed price monthly contract but this month the bill is £9.09 higher than usual.

Looking at the invoice detail, the broadband and line rental are the same but the discounts are lower.

Not sure why this would be.

Contract ends 3rd October 2024.

7 REPLIES 7
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
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Registered: ‎22-01-2018

Re: Monthly broadband bill is a lot higher than usual

Hiya @cjags

 

I'm sorry to hear this and I don't blame you being confused as this doesn't sound right. 

 

Can you PM me your username and I will look into this for you.  

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
cjags
Aspiring Pro
Posts: 531
Thanks: 20
Fixes: 4
Registered: ‎31-08-2007

Re: Monthly broadband bill is a lot higher than usual

PM sent

cjags
Aspiring Pro
Posts: 531
Thanks: 20
Fixes: 4
Registered: ‎31-08-2007

Re: Monthly broadband bill is a lot higher than usual

The incorrect amount was taken by the direct debit but the refund that was going to be paid hasn't arrived yet.  Sad

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,062
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Registered: ‎01-01-2012

Re: Monthly broadband bill is a lot higher than usual

Fix

Sorry to hear this @cjags 

I've processed the refund now and that should be with you in 5 to 7 working days

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
cjags
Aspiring Pro
Posts: 531
Thanks: 20
Fixes: 4
Registered: ‎31-08-2007

Re: Monthly broadband bill is a lot higher than usual

Fingers crossed.

It was 3-5 days originally.

 

cjags
Aspiring Pro
Posts: 531
Thanks: 20
Fixes: 4
Registered: ‎31-08-2007

Re: Monthly broadband bill is a lot higher than usual

Got an email from plusnet saying a refund is on its way. Didn't get an email last time so looking promising.
cjags
Aspiring Pro
Posts: 531
Thanks: 20
Fixes: 4
Registered: ‎31-08-2007

Re: Monthly broadband bill is a lot higher than usual

Refund has arrived in the bank.