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Monthly Price

FIXED
Tristramd
Dabbler
Posts: 12
Thanks: 2
Registered: ‎27-10-2021

Monthly Price

Hi Smiley

I recently moved address and kept with Plusnet. I was paying £27~ a month before. It shows on bill as more but a promotional discount is added of £13 to make it £27.

I assumed my new contract at new property would be the same, I’m slightly confused as it shows Line £21.22 & broadband £22.28. This makes it nearer £45 per month.

Is this right? Id of never singed up at that price.

Thanks
6 REPLIES 6
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Monthly Price

Moderators Note
This topic has been moved from Fibre Broadband to Accounts / Billing.
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
daveplus
Pro
Posts: 628
Thanks: 132
Fixes: 10
Registered: ‎25-08-2010

Re: Monthly Price

@Tristramd 

Did you not receive and email setting out what you agreed to?

Anyway, you should phone plusnet on 0800 432 0200

Dave

 

 

 

Tristramd
Dabbler
Posts: 12
Thanks: 2
Registered: ‎27-10-2021

Re: Monthly Price

No nothing by email.

Thank you, I will ring them now Smiley
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,916
Thanks: 9,544
Fixes: 1,512
Registered: ‎21-04-2017

Re: Monthly Price

Fix

Hi @Tristramd

I'm sorry for the confusion with your bills. I can see you've spoken with someone and we've sorted it for you Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
Tristramd
Dabbler
Posts: 12
Thanks: 2
Registered: ‎27-10-2021

Re: Monthly Price

Thank you Gandalf. Yup nice person on phone sorted it, discount wasn't applied. Smiley
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,916
Thanks: 9,544
Fixes: 1,512
Registered: ‎21-04-2017

Re: Monthly Price

Those pesky discounts... (Cheesy)

I'm glad to see they sorted it for you Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet