Monthly Fibre being overcharged since renewal - £10.00 discount isn't being applied - 4 months run
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Monthly Fibre being overcharged since renewal - £10.00 discount isn't being applied - 4 months run
09-02-2020 5:45 PM
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Hello, would somebody be able to iron out this issue please.?
I renewed in October 19 - accepting an offer from Plusnet.
Since then the fibre cost has been overcharged each month by £10.00.
I have spoken with customer services each time, the bill is issued, and they have applied a refund.
I'd rather not have to call each month for the length of the contract if possible.
Thanks in anticipation of your help
Re: Monthly Fibre being overcharged since renewal - £10.00 discount isn't being applied - 4 month...
11-02-2020 8:55 PM
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Hey @wolowizard,
I'm sincerely sorry you've had to get in touch with us each month regarding your pricing despite agreeing a new contract with us in October 2019 that should bring down the pricing. Please accept my sincerest apologies for the frustration caused. I've checked over the account & provided a more detailed response over a complaint support ticket for you here.
Thanks.
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