Monthly Fibre being overcharged since renewal - £10.00 discount isn't being applied - 4 months run

[#1]

Hello, would somebody be able to iron out this issue please.?

I renewed in October 19 - accepting an offer from Plusnet.

Since then the fibre cost has been overcharged each month by £10.00.

I have spoken with customer services each time, the bill is issued, and they have applied a refund.

I'd rather not have to call each month for the length of the contract if possible.

Thanks in anticipation of your help

[#2]

Hey @wolowizard, 

I'm sincerely sorry you've had to get in touch with us each month regarding your pricing despite agreeing a new contract with us in October 2019 that should bring down the pricing. Please accept my sincerest apologies for the frustration caused. I've checked over the account & provided a more detailed response over a complaint support ticket for you here. 

Thanks.