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Monthly Direct Debit increase

IanSn
Grafter
Posts: 492
Thanks: 5
Registered: ‎25-09-2011

Monthly Direct Debit increase

Only just realised, looking at my bank statement, that there's been a price increase for BB.

Only £1 but didn't get any notification of it. (Explains why my spreadsheet is all wrong!)

 

6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
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Registered: ‎15-06-2007

Re: Monthly Direct Debit increase

That was probably the increase in Line Rental and you should have received notification several months ago

IanSn
Grafter
Posts: 492
Thanks: 5
Registered: ‎25-09-2011

Re: Monthly Direct Debit increase

Looks that way, judging by my statement, but trawling back thru mails -- nope. Didn't get anything.

Ah, unless it was included in the monthly DD reminder? Serves me right for not actually reading them...

But thought should have been a separate notification?

 edit --

Hang on. Line rental. Isn't that for phone? I don't have PN phone.

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Monthly Direct Debit increase

https://www.plus.net/help/2016-pricing-changes-new/

What changes are you making to Broadband?

Unlimited Broadband only (broadband without home phone) will increase by £1 from £12.49 to £13.49 per month (otherwise from £19.99 to £20.99 per month for customers in non low-cost areas).

The email should have had this as the subject

Important information about your Plusnet service

IanSn
Grafter
Posts: 492
Thanks: 5
Registered: ‎25-09-2011

Re: Monthly Direct Debit increase

Didn't get this mail.
Not sure I read it right. Its worded oddly.
I'm on 10g per month, BB only, not unlimited.
But, doesn't really matter for £1.
I must be on some legacy tariff, these numbers don't match what I pay.
Just odd I didn't get the mail.
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Monthly Direct Debit increase

I've just checked back and your email is showing as being sent back on the 18th July 2016

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
IanSn
Grafter
Posts: 492
Thanks: 5
Registered: ‎25-09-2011

Re: Monthly Direct Debit increase

Thanks Chris, must been glitch at this end.
Thanks for checking.