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Monthly Charge Increase

FIXED
Deb89
Newbie
Posts: 1
Registered: ‎25-02-2023

Monthly Charge Increase

Can someone advise please.
Have taken off the evening/weekend calls plan. The email I have now received shows the expected monthly payment as double the amount. Is this usual whilst transition takes place? And will it adjust to the correct monthly amount by next billing date.? Thank you
4 REPLIES 4
jab1
Legend
Posts: 15,815
Thanks: 4,890
Fixes: 232
Registered: ‎24-02-2012

Re: Monthly Charge Increase

Fix

@Deb89 These response emails do not take into account any discounts you have negotiated/been given, but your next invoice will, or should, be charged taking those discounts into consideration.

John
Mav
Moderator
Moderator
Posts: 22,152
Thanks: 4,653
Fixes: 512
Registered: ‎06-04-2007

Re: Monthly Charge Increase

Moderator's note(s):

Thread moved from My Order to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

rexvaissiere
Newbie
Posts: 1
Registered: ‎16-04-2023

Re: Monthly Charge Increase

I thought unfortunately that fixed price meant fixed price, not let's increase the bill by a tenner mid contract,so will see contract out because I'm legally bound to, but I will not be a returning customer I would rather pay more to a company that don't fiddle their customers.
MisterW
Superuser
Superuser
Posts: 13,649
Thanks: 4,885
Fixes: 356
Registered: ‎30-07-2007

Re: Monthly Charge Increase

@rexvaissiere  Almost all the ISP's wrote a CPI + 3.9% annual increase into their fixed contracts. When inflation was at low levels, no one really noticed (or cared about) the small increase. Now that inflation was at 10% this year the total 14% increase is very noticable.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.