cancel
Showing results for 
Search instead for 
Did you mean: 

Money hasn't gone out of bank

qwerty76
Hooked
Posts: 6
Registered: ‎28-03-2020

Money hasn't gone out of bank

Could someone from Plusnet contact me in regards to my bill, it was due to go out on 13th however it was bank holiday yesterday so presumably it would go out today yet it hasn't? i don't want to be left without internet again lile last month so if possible please contact me a Plusnet agent.
Kind regards
Sarah
3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 26,870
Thanks: 5,305
Fixes: 1,317
Registered: ‎11-01-2008

Re: Money hasn't gone out of bank


Moderators Note


This topic has been moved from Chat to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
dvorak
Moderator
Moderator
Posts: 26,870
Thanks: 5,305
Fixes: 1,317
Registered: ‎11-01-2008

Re: Money hasn't gone out of bank

If you're paying by DD it will come out automatically and usually is the day or so after a weekend / bank holiday.
You should be able to see if your bank has rejected the the DD.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 21,437
Thanks: 7,296
Fixes: 1,232
Registered: ‎21-04-2017

Re: Money hasn't gone out of bank

Thanks for getting in touch @qwerty76 

I'd recommend allowing a few more days because of the bank holiday.

We'll let you know should the payment fail for any reason. Let us know if there are issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team