Mobile phone bills and initial payment
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- Plusnet Community
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- Mobile phone bills and initial payment
24-09-2019 5:39 AM
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Fixed! Go to the fix.
24-09-2019 10:15 AM - edited 24-09-2019 10:17 AM
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Hi @Mkmk13
The initial charge you pay is your first months invoice.
I've found your account from your forums details and taken a look, it doesn't appear that your initial payment is showing - this is an issues which has previously been resolved but it appears your account has slipped through the net.
I'm going to refund you one months worth of service cost as that should more than cover your initial payment.
Sorry that you were confused over this - it should have been raised to Ops by the people you spoke to on chat, I'll pass along some feedback.
Thanks,
MoR
**EDIT
- I cant refund as the payment is not showing (my poor choice of words there) but I will credit this against your account meaning that next month, you should have £0.00 taken via DD and the month after payment will resume as normal
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