Mobile minutes
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- Re: Mobile minutes
Mobile minutes
01-03-2015 8:40 AM
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I'm wondering if it's the way PN set out their bills or if they have my mother down as owing 78p as well as taking the the £3.00. I know there's no way my mother has used 100 minutes of mobile in 2 weeks.
Re: Mobile minutes
02-03-2015 10:10 AM
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Re: Mobile minutes
02-03-2015 5:12 PM
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Re: Mobile minutes
09-03-2015 2:18 PM
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Seeing as the next invoice isn't due until the 15th why can't the calls be taken off so the account isn't charged for those calls in the first place?
It isn't problem doing it your way but it just appears to me that you are generating twice the amount or work you need too.
Re: Mobile minutes
09-03-2015 6:06 PM
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Re: Mobile minutes
09-03-2015 6:44 PM
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Ticket number 100428097
Re: Mobile minutes
09-03-2015 7:32 PM
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Because we've raised a task to prevent this happening again, we cannot confirm that you won't be charged between now and your invoice date. We're therefore going to refund all in one go once we're sure how much is owed, rather than removing it from the invoice now, and having another bill occur between now and then.
I trust that clarifies, and apologies for the problem and confusion.
Re: Mobile minutes
09-03-2015 9:05 PM
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Re: Mobile minutes
31-03-2015 7:57 AM
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My mother is still being charged for mobile calls.
Re: Mobile minutes
01-04-2015 10:50 AM
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Re: Mobile minutes
01-04-2015 4:15 PM
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Re: Mobile minutes
03-04-2015 10:21 AM
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Re: Mobile minutes
23-04-2015 2:21 PM
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This is ridiculous almost 2 mths to sort.
Please tell what exactly are you doing PN to rectify this problem or are just letting it run. I haven't seen anyone else say they have a problem can't you cancel the 100 mobile minutes add on and re apply it?
Re: Mobile minutes
27-04-2015 12:40 PM
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I'm really sorry that it took this long to resolve. Have fed this back to our billing team.
Re: Mobile minutes
30-04-2015 2:31 PM
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Basically I received an email that says the billing on the account is broken and you will keep an eye on it and reimburse any over charges in the future.
Not good enough I'm afraid, my mother does not bank with you! It's not the amount involved it's only a couple of quid, it's the fact there is a problem and you aren't sorting it and I have enough on my plate without having to check that you have made refunds.
I asked before why can you not cancel all payment details and set them up again? Whilst I personally have never had a problem with you it does appear that on this occasion with my mothers account your billing is not fit for purpose.
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