Hi
I had/have 2 accounts - 1 for telephone and Broadband and the other for sim only mobile.
After having problems with the sim only mobile. I cancelled/tried to cancel my cancel. However I am still receiving emails saying that my bill is now available to view and that I've spent £0.00 they won't be taking any money - which is all well and good but besides blocking these emails, how can I get the "powers to be" to realise that I've cancelled the mobile account and so stopping these emails?
It doesn't help as I'm unable to login to the account - seems it's a known problem, saying that I've been inactive and need to login again. Also when trying to use the chat it didn't give me an option to type in my query - just told me to ring x, y and z.
There seems to be no option (apart from ringing) to either email or "live chat" the company, it all seems to be geared to speaking on the telephone - which if you don't like speaking on the telephone is not really good.
Thanks
