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Mobile Account - Termination of Sim Only

Andaco67
Newbie
Posts: 1
Registered: ‎20-08-2019

Mobile Account - Termination of Sim Only

Hi
I had/have 2 accounts - 1 for telephone and Broadband and the other for sim only mobile.

After having problems with the sim only mobile. I cancelled/tried to cancel my cancel. However I am still receiving emails saying that my bill is now available to view and that I've spent £0.00 they won't be taking any money - which is all well and good but besides blocking these emails, how can I get the "powers to be" to realise that I've cancelled the mobile account and so stopping these emails?

It doesn't help as I'm unable to login to the account - seems it's a known problem, saying that I've been inactive and need to login again. Also when trying to use the chat it didn't give me an option to type in my query - just told me to ring x, y and z.

There seems to be no option (apart from ringing) to either email or "live chat" the company, it all seems to be geared to speaking on the telephone - which if you don't like speaking on the telephone is not really good.

 

Thanks

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,052
Thanks: 9,698
Fixes: 1,529
Registered: ‎21-04-2017

Re: Mobile Account - Termination of Sim Only

Thanks for your post @Andaco67 and apologies for the delayed response. I'm sorry for the issues with getting your account closed down. Could you PM me the following information and I'll be happy to look into this for you.

  • Your mobile number
  • Your full name
  • Your full address

Thanks,

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet