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Missing referral bonus

seabass1966
Newbie
Posts: 3
Thanks: 1
Registered: ‎24-01-2024

Missing referral bonus

Hi.

I signed up as a new customer on 21st November to a FTTP contract. As soon as signed up I provided my referral link to someone who signed up on 22nd November. Neither of us has anything showing in our accounts to show that the referral bonus has been made active. Can someone please take a look and check why it is not showing?

Thanks in advance,

Chris

6 REPLIES 6
MisterW
Superuser
Superuser
Posts: 16,249
Thanks: 6,218
Fixes: 447
Registered: ‎30-07-2007

Re: Missing referral bonus

@seabass1966  the person who you referred wont see anything in their account. You SHOULD see a referral from them in your account provided they quoted your username when they signed up!.

Login to your account and go to https://www.plus.net/my.html?action=mydiscount_static_info&r_action=Current_Referrals

Does anything show there ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,651
Thanks: 10,237
Fixes: 1,607
Registered: ‎21-04-2017

Re: Missing referral bonus

Hi Chris,

I've taken a look at this for you and I can see that the referral is applied.

You should see the credit come off the bill that's produced after their first regular bill is paid. 

I hope this makes sense, let me know if there are any issues. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
MisterW
Superuser
Superuser
Posts: 16,249
Thanks: 6,218
Fixes: 447
Registered: ‎30-07-2007

Re: Missing referral bonus

Thanks for checking @Gandalf 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

seabass1966
Newbie
Posts: 3
Thanks: 1
Registered: ‎24-01-2024

Re: Missing referral bonus

OK thank you for quickly checking. I will keep an eye out and let you know if there are any issues

seabass1966
Newbie
Posts: 3
Thanks: 1
Registered: ‎24-01-2024

Re: Missing referral bonus

Thank you also for that referral link. Maybe I am going blind but I couldn't find the link to see existing referrals within the referrals page

MisterW
Superuser
Superuser
Posts: 16,249
Thanks: 6,218
Fixes: 447
Registered: ‎30-07-2007

Re: Missing referral bonus

Maybe I am going blind but I couldn't find the link to see existing referrals within the referrals page

@seabass1966 you're not, it isnt that easy to find!. Once you have an active referral then you will see a summary from the 'Refer a friend'  tab in the member centre. To get the details link , goto the Referrals Faq at the bottom of that page https://www.plus.net/help/my-account/earn-money-with-referrals/ and then the 'How can I keep track of my referrals' which will show a link to 'Current referrals' !! Much easier to just save the link , then login to the member centre and use the link directly

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.