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Missing discount, invoice status, credit note
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Missing discount, invoice status, credit note
15-10-2015 11:28 AM
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I was offered a deal for PNTV - adding a TV discount to my BB discount - which I found acceptable (minimum details in ticket #109631306) but the TV discount was missing on the 2 Sep invoice (#64624029) so I added a query to the ticket
I contacted COT on 2 Oct as nothing had changed as a result of which the 2 Sep invoice changed from "fully paid" to "part-paid" and a credit note was added to the account. On the 7 Oct I received a refund of one overpayment and the 2 Oct invoice payment (without TV discount) was taken on the 8th.
This would seem correct, assuming the 2 Nov invoice will include the correct total discount and the credit note, but another thread indicates that a credit note generates a refund rather than being applied as a credit on a following invoice (the latter being my understanding of a credit note). If the former is the case, then one discount has not been applied.
I would appreciate clarification, thanks.
Phil
I contacted COT on 2 Oct as nothing had changed as a result of which the 2 Sep invoice changed from "fully paid" to "part-paid" and a credit note was added to the account. On the 7 Oct I received a refund of one overpayment and the 2 Oct invoice payment (without TV discount) was taken on the 8th.
This would seem correct, assuming the 2 Nov invoice will include the correct total discount and the credit note, but another thread indicates that a credit note generates a refund rather than being applied as a credit on a following invoice (the latter being my understanding of a credit note). If the former is the case, then one discount has not been applied.
I would appreciate clarification, thanks.
Phil
Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
Using a TP-Link Archer VR600 modem-router.
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Re: Missing discount, invoice status, credit note
15-10-2015 2:03 PM
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The wrong discount amount was applied initially, I see this was chased up and the agent in question appears to have ignored this
I've passed on the feedback, issued a refund that you were missing and corrected the discount amount so it should be correct moving forward.
I've passed on the feedback, issued a refund that you were missing and corrected the discount amount so it should be correct moving forward.
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Re: Missing discount, invoice status, credit note
15-10-2015 2:30 PM
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Thank you, Harry, I appreciate your prompt and effective intervention.
Phil
Phil
Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
Using a TP-Link Archer VR600 modem-router.
Message 3 of 3
(468 Views)
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