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Missing Renewal Option

Highlighted
Newbie
Posts: 2
Registered: ‎24-07-2020

Missing Renewal Option

Good afternoon,

When I logged into my account I had a panel on my dashboard suggesting I could get a new deal once my existing deal ends. I didn't click on it but went to view my bills instead. When I went back, I received the error message:

An error has occurred

You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

How can I bypass this error and view my available renewal deals online?

Many thanks,

Ashley

1 REPLY 1
Highlighted
Newbie
Posts: 2
Registered: ‎24-07-2020

Re: Missing Renewal Option

This issue is still occurring, I'm 2 days from my fixed deal expiring and having no luck getting in touch with Support on Twitter.

 

Are any Plusnet customer service staff around that can sort my account out?

 

Many thanks,

Ashley