Missing £75 cashback
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Missing £75 cashback
12-11-2019 3:29 PM
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Hi - my service went live on 30th August but I still haven't received the email to claim my Cashback. I've also checked my spam email folder. Can someone please help with this.
Re: Missing £75 cashback
12-11-2019 5:44 PM
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Hi @sborch,
I'm sorry you've not received the claim email. I've just checked the third party portal and it looks like the link's now expired so can't be claimed so I've sent it off to our billing department to issue out the cashback method from here in stead. We should have an update in the next day or so that it's been issued.
Re: Missing £75 cashback
13-11-2019 8:47 AM
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Thank you @JOLO
Re: Missing £75 cashback
13-11-2019 12:44 PM
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No worries, @sborch. I've let @ JOLO know
Let us know if you need anything further.
Thanks – Tahir
Re: Missing £75 cashback
13-11-2019 2:46 PM
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Hi @sborch,
We've just had confirmation that a cheque is being issued to you and should be received in the next 2 weeks. Let us know if you have any further problems.
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