Missing £60 cashback

[#1]

I signed up for Plusnet in September when the cashback offered was £60, I've never received an email to claim this, have checked spam etc and nothing. Could someone check for me please?

[#2 · Accepted solution]

Hey @Lozzer2,

Thanks for reaching out to us.

I'm sorry you're having trouble with redeeming your cashback, I've checked over your account and provided a more detailed response over a support ticket for you here.

Thanks.

[#3]

Thank you Maddy 

[#4]

Just let us know if we can help with anything else @Lozzer2

[#5]

I’ve also never received an email and now told it’s expired.
Been on the phone for over 30 minutes to try and resolve with one of your colleagues and passed over to a team leader. I then got cut off so no resolution.
I’ve returned to plusnet for the second time but really not impressed.
Please update me with a resolution as this is totally unacceptable

[#6]

Hi Mittins, I'm sorry to hear about that. I've just added an update to your account which you should be able to access here: https://www.plus.net/wizard/?p=view_question&id=196948538 - Adam