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Missed cashback - Why is there a two month time limit to claim cashback?

alliquinn88
Newbie
Posts: 1
Registered: 23-02-2017

Missed cashback - Why is there a two month time limit to claim cashback?

So after settling in to my new place fully, I remembered that as part of my broadband deal with Plusnet there was some cashback as part of my plan - £50 to be exact. So I searched my emails, and in my junk folder I found an email from Plusnet dating back to November. "Claim your cashback now!" it said. Great! However, after reading the smallprint, I found I could only claim the £50 cashback 2 months after receiving that email. My question to plusnet is - what is the purpose of this two month limit? Other than to eliminate a certain percentage of people being able to claim it? I would have imagined, as my contract is EIGHTEEN months long, that I should be able to claim my reward for signing on the dotted line to plusnet within that timeframe. Now, I'm feeling regret, and a bit of a negative feeling towards plusnet for placing this arbitary limit, because apart from this seem to be one of the better and more upfront broadband providers.

1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Missed cashback - Why is there a two month time limit to claim cashback?

If we didn't have a time limit then we could have dozens of different cashback offers on the go over an 18 month period, with varying amounts, discounts, offer codes and redemption methods. We also agree deals with the people who send the cheques based on how many will be sent in a timescale.

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 Chris Parr
 Plusnet Staff