Miss billing and outages
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Miss billing and outages
13-09-2019 6:21 AM
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Re: Miss billing and outages
13-09-2019 6:25 AM
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Re: Miss billing and outages
13-09-2019 9:55 AM
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Moderators Note
This topic has been moved from Fibre to My Account / Billing
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Re: Miss billing and outages
13-09-2019 12:29 PM
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Hi @Jameswilmer,
We are sorry to hear you feel this way and can completely understand your frustration. This is certainly not the level of service we aim to provide. We do our utmost best to resolve any query as quickly as possible and I am sorry this wasn't the case with you.
I can see that your complaint is being dealt by the Complaints team as shown on this ticket. They will be back in touch soon.
Thank you for your patience.
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