cancel
Showing results for 
Search instead for 
Did you mean: 

Mismatch between Line Rental & Broadband contracts ~ how can I synchronise them?

carolinesplus
Newbie
Posts: 2
Registered: 10-03-2018

Mismatch between Line Rental & Broadband contracts ~ how can I synchronise them?

I've been with PlusNet for several years, but every year, my broadband contract expires 2 months before my 12-month Advanced Line Rental payment is due. I have tried to call but it takes so long to speak to a human being. When I did finally get through, I was told that they were taken out at different times so can't be aligned. If I want to leave, there's a charge of £30 even if I'm out of contract! What a rip-off. The Line Rental has gone up more than £10 since last year. I am a very light user, never make phone calls or stream movies etc. In fact the account is for a house I rarely live in! But there seems to be no escape without a heavy penalty. Is anyone else fed up with this? 

7 REPLIES
Community Veteran
Posts: 5,164
Thanks: 478
Fixes: 20
Registered: 10-06-2010

Re: Mismatch between Line Rental & Broadband contracts ~ how can I synchronise them?

You don't have to start a new contract as soon as the old contract ends, so the obvious way to synchronise the broadband and line rental would be to wait 2 months after the broadband contract ends before starting new contracts.

Baldrick1
Seasoned Champion
Posts: 1,554
Thanks: 662
Fixes: 50
Registered: 30-06-2016

Re: Mismatch between Line Rental & Broadband contracts ~ how can I synchronise them?

Just to clarify what ejs has just posted. When your 12 month contract ends you simply revert to a monthly contract for which you will pay the full published price. It does not end in the sense that you lose your broadband.

Moderator
Moderator
Posts: 26,934
Thanks: 1,740
Fixes: 131
Registered: 14-04-2007

Re: Mismatch between Line Rental & Broadband contracts ~ how can I synchronise them?

Moderator's note by Dick (Strat): This thread is now in the appropriate board.

Customer and Forum Moderator.

davidj66
Rising Star
Posts: 623
Thanks: 36
Fixes: 1
Registered: 04-09-2008

Re: Mismatch between Line Rental & Broadband contracts ~ how can I synchronise them?

I'm currently in the same position. My ALR is due for renewal on July 4th, but my bband deal ended a short while ago, so having to pay £9.99pm now (after 3 years "free") - as the savings for ALR get proportionally less each year, I intend to look for a new deal in June, maybe dropping ALR and going for a combi deal so my "contract" minimum terms are aligned.

Plusnet Help Team
Plusnet Help Team
Posts: 8,934
Thanks: 2,804
Fixes: 441
Registered: 21-04-2017

Re: Mismatch between Line Rental & Broadband contracts ~ how can I synchronise them?

Welcome to the community forums @carolinesplus

From looking at your account, I believe this should now be resolved?

Please let us know if you need any further help.

 

EDIT: Apologies I missed the dates of what's on your account and your post here.

As mentioned above, if you're wanting to sync line rental saver up to your contract, it might be worth waiting until your line rental saver expires before renewing your contract.


With regards to the £30 charge you've been advised of, it sounds like this is the cessation fee.

More info can be found here: https://www.plus.net/help/my-account/charges-for-removing-broadband/

 

Hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
newagetraveller
Aspiring Pro
Posts: 446
Thanks: 53
Registered: 03-08-2012

Re: Mismatch between Line Rental & Broadband contracts ~ how can I synchronise them?

"If I want to leave, there's a charge of £30 even if I'm out of contract! "

If you wanted to leave that may be done at the next inevitable price increase.

My understanding is that any unused LRS is refundable under those circumstances in spite of what the ts and cs state re non refundable.

Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
Superuser
Superuser
Posts: 12,573
Thanks: 3,844
Fixes: 25
Registered: 22-08-2007

Re: Mismatch between Line Rental & Broadband contracts ~ how can I synchronise them?

For clarity the £30 cease fee only applies if the BTw internet service is removed from your line. This applies when ceasing broadband altogether or moving to a non-BTw provided Service, such as those offered by Sky & TT.

If you MIGRATE to a different BTw provided isp then the charge does not apply.