Mismatch between Line Rental & Broadband contracts ~ how can I synchronise them?
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Mismatch between Line Rental & Broadband contracts ~ how can I synchronise them?
10-03-2018 2:54 PM - edited 10-03-2018 2:55 PM
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I've been with PlusNet for several years, but every year, my broadband contract expires 2 months before my 12-month Advanced Line Rental payment is due. I have tried to call but it takes so long to speak to a human being. When I did finally get through, I was told that they were taken out at different times so can't be aligned. If I want to leave, there's a charge of £30 even if I'm out of contract! What a rip-off. The Line Rental has gone up more than £10 since last year. I am a very light user, never make phone calls or stream movies etc. In fact the account is for a house I rarely live in! But there seems to be no escape without a heavy penalty. Is anyone else fed up with this?
Re: Mismatch between Line Rental & Broadband contracts ~ how can I synchronise them?
10-03-2018 4:17 PM
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You don't have to start a new contract as soon as the old contract ends, so the obvious way to synchronise the broadband and line rental would be to wait 2 months after the broadband contract ends before starting new contracts.
Re: Mismatch between Line Rental & Broadband contracts ~ how can I synchronise them?
10-03-2018 4:35 PM
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Just to clarify what ejs has just posted. When your 12 month contract ends you simply revert to a monthly contract for which you will pay the full published price. It does not end in the sense that you lose your broadband.
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Re: Mismatch between Line Rental & Broadband contracts ~ how can I synchronise them?
10-03-2018 8:15 PM
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Moderator's note by Dick (Strat): This thread is now in the appropriate board.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Mismatch between Line Rental & Broadband contracts ~ how can I synchronise them?
11-03-2018 8:49 AM
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I'm currently in the same position. My ALR is due for renewal on July 4th, but my bband deal ended a short while ago, so having to pay £9.99pm now (after 3 years "free") - as the savings for ALR get proportionally less each year, I intend to look for a new deal in June, maybe dropping ALR and going for a combi deal so my "contract" minimum terms are aligned.
Re: Mismatch between Line Rental & Broadband contracts ~ how can I synchronise them?
11-03-2018 12:01 PM - edited 11-03-2018 12:03 PM
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Welcome to the community forums @carolinesplus
From looking at your account, I believe this should now be resolved?
Please let us know if you need any further help.
EDIT: Apologies I missed the dates of what's on your account and your post here.
As mentioned above, if you're wanting to sync line rental saver up to your contract, it might be worth waiting until your line rental saver expires before renewing your contract.
With regards to the £30 charge you've been advised of, it sounds like this is the cessation fee.
More info can be found here: https://www.plus.net/help/my-account/charges-for-removing-broadband/
Hope this helps.
Re: Mismatch between Line Rental & Broadband contracts ~ how can I synchronise them?
12-03-2018 10:32 AM - edited 12-03-2018 10:33 AM
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"If I want to leave, there's a charge of £30 even if I'm out of contract! "
If you wanted to leave that may be done at the next inevitable price increase.
My understanding is that any unused LRS is refundable under those circumstances in spite of what the ts and cs state re non refundable.
Re: Mismatch between Line Rental & Broadband contracts ~ how can I synchronise them?
12-03-2018 1:41 PM
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If you MIGRATE to a different BTw provided isp then the charge does not apply.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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