Fixed! Go to the fix.
Re: Misleading personalised Emails regarding price rises and enticements to renew
I think you are wrong in your assumption that only line rental price rises are allowed during a contract. The T&Cs clearly state that prices for any part of the contract may rise during the contract period and you may leave without penalty if is detrimental to you. You need to call customer options to get the best deals, it is best to ignore any online offers.
I'm sorry to hear you're unhappy with the price refresh comms.
@RealAleMadrid is correct. We'll allow you to leave with no early termination fees if you contact our Customer Options Team on 0800 013 2632 within 30 days of receiving that e-mail.
Worth noting that a £30 cessation fee may still apply depending on how the line is taken over. More info on this can be found here: https://www.plus.net/help/my-account/charges-for-removing-broadband/
With that said, if you would like a new deal from us I'd recommend calling us on the above number as we'll be happy to discuss this with you to keep you as a customer.
I hope this helps.