Minimum contract length for plusnet fibre unlimited
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Minimum contract length for plusnet fibre unlimited
09-04-2013 12:13 PM
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BTW i did respond to the fibre order confirmation ticket (#67890797) the same day with this query but 5 days have past so has it got lost in the ether
Cheers
Re: Minimum contract length for plusnet fibre unlimited
09-04-2013 12:34 PM
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Re: Minimum contract length for plusnet fibre unlimited
09-04-2013 12:36 PM
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Re: Minimum contract length for plusnet fibre unlimited
09-04-2013 12:57 PM
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Re: Minimum contract length for plusnet fibre unlimited
09-04-2013 1:20 PM
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Re: Minimum contract length for plusnet fibre unlimited
09-04-2013 1:29 PM
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What was not made clear was unlike new customers where it is 18months it appears that I will be on a 24m contract. I think I know why but if its down to what I suggested on my ticket then I am very dissappointed that was not made clear.
Please can a plusnet member of staff check my ticket and comment?
Thanks.
Re: Minimum contract length for plusnet fibre unlimited
11-04-2013 8:25 AM
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Re: Minimum contract length for plusnet fibre unlimited
11-04-2013 9:26 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Minimum contract length for plusnet fibre unlimited
11-04-2013 12:17 PM
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Re: Minimum contract length for plusnet fibre unlimited
12-04-2013 6:50 AM
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However fibre has been activated (engineer isn't due till 1-6pm today) and according to ticket #158792126 provisioning haven't taken any notice of you
Can you intervene?
Re: Minimum contract length for plusnet fibre unlimited
15-04-2013 12:34 PM
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Still no response at all from Support team on the ticket raised about contract length which is now 11days and counting
Can someone please prod them into life
Thank you
Re: Minimum contract length for plusnet fibre unlimited
15-04-2013 1:08 PM
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Quote Still no response at all from Support team on the ticket raised about contract length which is now 11days and counting
Except for the reply by Adam on Thursday confirming we'd only hold you to an 18 month contract?
I've fixed the contract length now, it automatically activated as a 24 month contract as that was the way it was initially set, so we had to wait for that before changing it.
Re: Minimum contract length for plusnet fibre unlimited
15-04-2013 4:11 PM
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Either way. Thank you Chris for making the alteration
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