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Migration to Plusnet completed early (possibly) but can't connect

snj
Grafter
Posts: 64
Thanks: 1
Registered: 09-08-2007

Migration to Plusnet completed early (possibly) but can't connect

Hello,
I'm in the process of migrating from BT Infinity to Plusnet fibre.  The first SMS said broadband migration would complete on the 9th November, then we had another text to say the 15th.  This morning (the 8th) we have no internet connectivity and neither the bthomehub nor the plusdsl username/password allows us to connect.  I'm hoping it's gone through early, but it's possible that the Plusnet account isn't fully active.
I've logged a ticket but the response time of 51 hours is a little disheartening.  Could someone have as quick look at ticket 76890584 and see if there's anything that can be done to get us connected in time for the weekend?
Thanks
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Migration to Plusnet completed early (possibly) but can't connect

Hi snj,
I've just activated your account as the order completed early this morning. I can see that you're already connected so you should be able to use the Internet as normal Smiley
Chris Pettitt
Cloud Environments Engineer
snj
Grafter
Posts: 64
Thanks: 1
Registered: 09-08-2007

Re: Migration to Plusnet completed early (possibly) but can't connect

Great news - thanks Chris, yes we're up and running (and at a faster download speed than we were expecting too!)
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Migration to Plusnet completed early (possibly) but can't connect

No problem and that's what I like to hear Smiley
Chris Pettitt
Cloud Environments Engineer