On 1st July I arranged for migration to BT, and I've been told by them that phone line and fibre will migrate on 19th July.
My latest bill from plusnet dated 11 July, shows a full month fibre charges and a 99p caller display charge, but nothing for my line rental. I did an online chat to point this out to support, who said they would send the info to the billing team to investigate.
I was checking in my questions on the support pages and noticed a service notification that my anytime international will be cancelled on the 27th not the 19th as it should be.
Can someone please check my migration details, the "sorry you are leaving" email I had from plusnet said
"
Your broadband service will transfer automatically on 20th July 2016 and will result in the cancellation of your broadband service.
* If you're also moving your phone service - (we've not got confirmation of this yet) this should happen on the date set out above and will result in the cancellation of your Plusnet account - we'll send you another email with further details if this is the case"
I've had no further email regarding the phone service.
thanks
