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Migration from BT

jwalsh2005
Hooked
Posts: 5
Registered: ‎20-08-2014

Migration from BT

Hi
Migrating from BT order was placed in the 27th of July and have had no contact from support regarding a date.
Any ideas what's going on?
thanks
2 REPLIES
gofaster
Rising Star
Posts: 367
Thanks: 12
Registered: ‎01-08-2007

Re: Migration from BT

Plusnet do not appear to have any system in place to monitor that orders are progressing.
It seems that orders can fall into black holes and are only noticed when customers contact Plusnet to query the lack of progress.
Posting on here was probably the correct thing to do.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Migration from BT

Hi jwalsh2005,
Welcome to the Forums.
I'm very sorry to hear there's been a delay in your orders being placed. I can see that this has now been progressed by a colleague of mine and we are now awaiting a confirmation of the migration date. This information will be updated on Ticket: 90394288 for you.