Migration/billing question
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Migration/billing question
09-02-2011 11:56 AM
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Re: Migration/billing question
09-02-2011 12:50 PM
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We require 10 days notice for a cancellation so you should get a refund for in the region of 19 days worth of service.
Up to you if you want to call but feel free to post here instead and I'll confirm the migration for you.
Adam.
Re: Migration/billing question
09-02-2011 1:03 PM
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Re: Migration/billing question
09-02-2011 3:44 PM
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Quote MAC a week last Friday
Not disputing that at all, wasn't aware of it and seeing as you had mentioned the 9th that's why I quoted 19 day to you. We still require 10 days notice but that will be taken from the original point of contact.
dick:green Quote tag fixed.
Re: Migration/billing question
09-02-2011 4:21 PM
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Re: Migration/billing question
10-02-2011 10:19 AM
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Re: Migration/billing question
10-02-2011 10:49 AM
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Re: Migration/billing question
10-02-2011 11:37 AM
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I've refunded £13.26 for you which equates to 20 days service, the remaining to counts for the 10 days notice we require for cancellation. The fact that the downgrade won't happen straight away won't affect you as you'll be able to use e-mail in the meantime.
Re: Migration/billing question
10-02-2011 11:47 AM
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Re: Migration/billing question
10-02-2011 11:59 AM
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Quote this is PN we are talking about who make rules up as they go along
No problem, this has been done exactly by our terms and conditions, we've refunded you for any service you've paid for but have not been able to use.
Adam.
Re: Migration/billing question
10-02-2011 1:11 PM
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Quote from: mitchell20 Err sorry no, I called for my MAC a week last Friday,
I make that the 28th January so the 10 days notice from that date takes you to 7th February.
Quote from: _Adam_Walker_ We still require 10 days notice but that will be taken from the original point of contact.
He is therefore due a full refund from the day of migration - the 10 days notice has expired.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Migration/billing question
10-02-2011 2:36 PM
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Re: Migration/billing question
10-02-2011 2:40 PM
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Quote from: mitchell20 I called for my MAC
Plusnet really know how to make sure people never would consider returning!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Migration/billing question
10-02-2011 7:11 PM
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Quote from: _Adam_Walker_ We received a ticket on the 28th which doesn't constitute a cancellation request as we always ask (as we did on the ticket) to give us a call.
Which I did on the same day and you did nothing about it. Check you call records as I called Plus Net on Friday 28th around 11:00am - which I can probably provide proof off as I called from work. I had to call YET AGAIN on the 2nd to ask once again for a MAC ( which you clearly are now denying as you cannot explain why I was not given my MAC the first time I called).
A MAC was finally generated on the 2nd on that same day and an LLU PTSN cease automatic ticket was also generated the same day. Even counting from this date, you still owe me 4 days so my claim that you make rules up as you go along still stands.
Good riddance Plus Net......You will not be missed.
Re: Migration/billing question
11-02-2011 11:54 AM
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Quote 11:10am, Friday 28 Jan 2011
Dear Mr Mitchell,
Thanks for calling.
Further to our conversation I will be organizing that your MAC code is generated.
This can take up to 5 working days, and will be emailed to you once it is available.
Please note that your account will not close until you have used this code.
If you have any other questions or issues then please do not hesitate to contact us again.
Kind regards,
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