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Migration away to new supplier

Bendo
Dabbler
Posts: 16
Registered: 08-01-2014

Migration away to new supplier

Hi,
I am in the middle of migrating away to a new supplier, however it turns out they couldn't take my line over when they were supposed to due to 1571 being on the line, as a result I doubt they will take the line over by the date they were originally supposed to. I have this ticket showing in the member centre stating that " A LLU PSTN cease has been placed on this account. This is due to complete on 26/08/2015 23:59:59. "
Does this mean that on that date I will end up with no phone / internet?
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: Migration away to new supplier

Looks like your broadband is due to leave us on the 26th, but there's no orders in place against the phone line.
At a bit of a guess, I'd say your new provider is probably planning on transferring the phone after they've taken ownership of the broadband.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team