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Migration away to new supplier

Posts: 16
Registered: ‎08-01-2014

Migration away to new supplier

I am in the middle of migrating away to a new supplier, however it turns out they couldn't take my line over when they were supposed to due to 1571 being on the line, as a result I doubt they will take the line over by the date they were originally supposed to. I have this ticket showing in the member centre stating that " A LLU PSTN cease has been placed on this account. This is due to complete on 26/08/2015 23:59:59. "
Does this mean that on that date I will end up with no phone / internet?
Plusnet Help Team
Plusnet Help Team
Posts: 4,532
Thanks: 1,036
Fixes: 205
Registered: ‎25-03-2015

Re: Migration away to new supplier

Looks like your broadband is due to leave us on the 26th, but there's no orders in place against the phone line.
At a bit of a guess, I'd say your new provider is probably planning on transferring the phone after they've taken ownership of the broadband.
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 Harry Beesley
 Plusnet Help Team