Migrating legacy Metronet account to Plusnet
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Migrating legacy Metronet account to Plusnet
Migrating legacy Metronet account to Plusnet
10-11-2014 9:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is the third and final account I'm migrating. The first two migrations were much heavier lifting than they should have been.
Thanks,
Peter
Re: Migrating legacy Metronet account to Plusnet
11-11-2014 9:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Migrating legacy Metronet account to Plusnet
11-11-2014 5:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've spoken with the sales team, and then initiated the migration. In fact, I was just sent a link to the standard Plusnet sign up page, but apparently there is some information attached to the ticket behind the scenes. I hope so.
Three things I would like Plusnet to get right this time:
1) I was told over the phone that I would NOT need to get a MAC key, but the signup process is demanding one.
2) I was told over the phone that the £25 activation fee would not be applied, but I've just had to pay it by credit card, so I expect a refund.
3) I want the switchover done on 28-Nov, specifically. Not the day before, not the day after.
The old Metronet account has username 'pwtoft', the new Plusnet migration account has username 'tarmitstead'.
I'm hoping that someone from support can help shepherd this migration along and prevent it from going off the rails.
This is the third account migration I've done from Metronet to Plusnet (I've been a Metronet/Plusnet customer for nearly ten years). The first two went wrong. I'd really like this one to work properly!
Thanks,
Peter
Re: Migrating legacy Metronet account to Plusnet
11-11-2014 6:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
After checking the notes on the existing account I'm confident there shouldn't be a problem on this occasion.
I'd urge you to post back here if any issues do occur in the process of moving over and I'm certain we can do this in the manner you've stipulated.
Re: Migrating legacy Metronet account to Plusnet
17-11-2014 2:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This migration now appears to be blocked at the "Checking Your Details" stage, and I've been asked again for a MAC key (by text message). As agreed with Plusnet support, and discussed above, this is an internal brand migration and should not require a MAC key.
Please could you unblock the process, or advise me what I need to do? Thanks.
Regards,
Peter
Re: Migrating legacy Metronet account to Plusnet
18-11-2014 10:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm passing your details on to get the move fully completed.
Thanks
Matty
Re: Migrating legacy Metronet account to Plusnet
18-11-2014 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Regards,
Peter
Re: Migrating legacy Metronet account to Plusnet
24-11-2014 2:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am still receiving text message requests for a MAC Key for this brand migration. This is not filling me with confidence that the migration is on track for Friday 28th.
Should I stop worrying?
Thanks,
Peter
Re: Migrating legacy Metronet account to Plusnet
25-11-2014 12:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Migrating legacy Metronet account to Plusnet
25-11-2014 12:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Peter
Re: Migrating legacy Metronet account to Plusnet
29-11-2014 11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Could I now get the £25 activation fee refunded, please, as agreed with your support team on 11th November?
Thanks,
Peter
Re: Migrating legacy Metronet account to Plusnet
04-12-2014 12:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry for the delay in replying. I've refunded the £25 back to the same payment method it was taken from.
Re: Migrating legacy Metronet account to Plusnet
04-12-2014 3:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cheers,
Peter
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Migrating legacy Metronet account to Plusnet