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Migrated to TalkTalk but services not cancelled

Posts: 1
Registered: ‎11-11-2014

Migrated to TalkTalk but services not cancelled

I migrated my Plusnet phone and broadband services to TalkTalk on 13/09/2014 (actual switch took place 30/09/2014), however I've since had two bills of £12.49 for a "Plusnet Unlimited (Contracted without Phone) - Market 2/3 charge" service. I'm a little disappointed that the Plusnet broadband service have not been cancelled as it is not possible for me to have a Plusnet broadband service on my phone line when my line has been migrated to TalkTakk
Please can the cancellation and account closure be pushed through.
Plusnet Help Team
Plusnet Help Team
Posts: 15,068
Thanks: 428
Fixes: 123
Registered: ‎27-04-2007

Re: Migrated to TalkTalk but services not cancelled

Hi scottylace,
Sorry for any confusion here. I've just looked into this.
As the billing date fell within a few days of the outbound migration the payment went through. However we're just waiting for this to clear before we can refund it and close the account.
Please keep an eye on ticket 92363999 for further updates.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team