Migrated but being billed for broadband only and TV.
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Migrated but being billed for broadband only and TV.
20-08-2015 10:22 PM
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Could someone help with ticket 108944312?
I migrated on the 11th August and my billing date is the 19th so I was expecting a pro rata refund. Instead I'm being billed for broadband and TV up until 19th September as though only the line rental has migrated.
I called as soon as the new bill was generated, but now the ticket mentions its on hold until 27th August with no reason as to why, no callback or email. I'd obviously prefer if payment wasn't taken!
Re: Migrated but being billed for broadband only and TV.
21-08-2015 2:34 PM
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Re: Migrated but being billed for broadband only and TV.
21-08-2015 2:45 PM
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Re: Migrated but being billed for broadband only and TV.
29-08-2015 9:17 AM
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the DD cancellation was successful so payment wasn't taken. I need a partial refund as i migrated mid month less what i spent on call charges and the incorrect bill to be cancelled.
So far i've had 3 texts and 6 emails (all automated) asking me to pay, so it would be good if someone could get the incorrect bill cancelled and everything closed out!
Re: Migrated but being billed for broadband only and TV.
31-08-2015 10:39 AM
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Re: Migrated but being billed for broadband only and TV.
31-08-2015 2:31 PM
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Re: Migrated but being billed for broadband only and TV.
31-08-2015 3:08 PM
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Kind regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Migrated but being billed for broadband only and TV.
10-09-2015 3:12 PM
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I migrated on the 11th August, and now a month later the tone of the emails from plusnet have switched and i'm being threatened with this impacting my credit rating.
To say i am annoyed is an understatement!
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