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Migrated but being billed for broadband only and TV.

KrisLord
Dabbler
Posts: 17
Registered: 29-08-2014

Migrated but being billed for broadband only and TV.

Hi,
Could someone help with ticket 108944312?
I migrated on the 11th August and my billing date is the 19th so I was expecting a pro rata refund.  Instead I'm being billed for broadband and TV up until 19th September as though only the line rental has migrated.
I called as soon as the new bill was generated, but now the  ticket mentions its on hold until 27th August with no reason as to why, no callback or email. I'd obviously prefer if payment wasn't taken!
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: Migrated but being billed for broadband only and TV.

Sorry about this, due to the timing we're having to wait for the direct debit to clear before refunding you and closing the account.
Apologies if that's not clear on the ticket.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
KrisLord
Dabbler
Posts: 17
Registered: 29-08-2014

Re: Migrated but being billed for broadband only and TV.

Hi, I cancelled the DD last night  as id rather not pay this. Not sure if it was cancelled in time to prevent payment or not, I'll wait until the ticket is picked up next week to see what happens next!
KrisLord
Dabbler
Posts: 17
Registered: 29-08-2014

Re: Migrated but being billed for broadband only and TV.

Could someone pick my ticket up again please?
the DD cancellation was successful so payment wasn't taken. I need a partial refund as i migrated mid month less what i spent on call charges and the incorrect bill to be cancelled.
So far i've had 3 texts and 6 emails (all automated) asking me to pay, so it would be good if someone could get the incorrect bill cancelled and everything closed out!
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Migrated but being billed for broadband only and TV.

Now that the DD has been stopped the account and refunds will get sorted out by our billing team over the next few days.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
richij
Grafter
Posts: 50
Registered: 31-10-2012

Re: Migrated but being billed for broadband only and TV.

How long does this usually take? I've been waiting two weeks for my refund.
Superuser
Superuser
Posts: 1,818
Thanks: 406
Fixes: 4
Registered: 05-11-2008

Re: Migrated but being billed for broadband only and TV.

Refunds with PN can take up to 10 working days.
Kind regards
Mike
Mike
KrisLord
Dabbler
Posts: 17
Registered: 29-08-2014

Re: Migrated but being billed for broadband only and TV.

Could someone PLEASE look at my ticket again?
I migrated on the 11th August, and now a month later the tone of the emails from plusnet have switched and i'm being threatened with this impacting my credit rating.
To say i am annoyed is an understatement!
Angry