Mid-contract full fibre upgrade and static IP

[#1]

Hi,

My "Unlimited Fibre" (FTTC) contract is up for renewal soon, and the customer portal is offering me the "Fibre" package which includes the "Full Fibre promise", and I have three questions before I commit to the renewal if you can advise on these points, please?

- My property is part of an Openreach "connect my community" full fibre rollout scheme funded by Gigabit Broadband Voucher Scheme vouchers. I've pledged my voucher which commits me to purchasing a full fibre package when full fibre is available at my property as part of the scheme - this is likely to be in the next few months. If I upgrade to a full fibre package mid-contract under the Plusnet "Full Fibre promise", does this fulfil the requirements of the voucher scheme?

- If I purchase the "Fibre" package and I want to upgrade to full fibre under the "Full Fibre promise", do I need to register my interest for full fibre now (if so, where do I do this?), or do I just contact Plusnet to upgrade when Openreach advise full fibre is available?

- When I upgrade to a full fibre package, do I keep my static IP?

Many thanks for any help you can provide!

[#2]

I've got an add-on question for this.

If I switch to Full Fibre, I presumably need to upgrade to a Hub Two router. Can I do this myself?

If I need to be on-site (for engineer or router delivery) what sort of lead time is involved - I may be out of the country at the time and have to schedule a return to the UK?

[#3]

@fudoka You should really have started your own topic on this - it is not really an add-on, but a totally different question. Thread hijacking is not a good practice.

Anyway, to answer your questions (1) If you did switch to FTTP, yes a Hub2 router is the current ISP supplied kit recommended for that product. (2) You (or someone 18+ with authority from you) does need to be at the premises for the actual installation. (3) The Hub is sent via RM Tracked24 to arrive 2/3 days before a confirmed installation date, and is packed such that it will fit through a normal letterbox.

[#4]

@crgbt 

You should separate out the Community Voucher  Scheme from your thinking.

The question then becomes: Can I upgrade from FTTC to FTTP soon after receiving a voucher?

Also be aware that it can take longer than you might think for the service to be installed and available. You also have a month before you order FF after Openreach advise that it is available.
I would not worry about it.

Currently you can keep your static IP address.

[#5]

Sorry for the hijack (as such) but I too, need to check that I keep the static IP etc. so starting a new topic would probably get me flamed for repeating the same questions. 🙂

[#6]

Yes, @fudoka , you keep the static IP, but your response suggested you had different questions - which should be in a different topic. The OP was a specific situation which should be left to run alone to avoid confusion.

[#7]

That's great, thank you. So, just so it's clear in my mind - the voucher doesn't really complicate the issue, and Plusnet will allow me to upgrade from FTTC to FTTP mid-contract?