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Metronet to Plusnet migration...

pearce
Newbie
Posts: 2
Registered: 23-03-2011

Metronet to Plusnet migration...

I want to move from Metronet to the parent Plusnet - I recently got charged over £30 for going over the 10GB limit on PAYGo Option 3 - Plusnet seem to offer better value in case this ever happens again.
Do I really need to spend ages on the phone waiting to get through just to get a MAC to move from one part of the company to another?
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Metronet to Plusnet migration...

Hi there,
Sorry for the delay in getting back to you. No you don't need a MAC for this. It can be done by giving our sales team a call on 0845 140 0200 (option 3). They should manage creating a new account and the transfer of your details from one account to the other before closing the old one.
Let me know if you have any difficulties with this
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
pearce
Newbie
Posts: 2
Registered: 23-03-2011

Re: Metronet to Plusnet migration...

Thanks Adam.