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Metronet regrade

keybored
Grafter
Posts: 32
Registered: 20-07-2010

Metronet regrade

Did an online regrade yesterday, from option 2 to option 3 owing to going over my monthly usage for the last few months. Anybody know how long it takes for the upgrade to take effect? Ticket number is  34322660. I assumed wrongly or rightly, that the upgrade would take effect more or less immediately, but a/c still shows as option 2. Any help much appreciated.
5 REPLIES
Moderator
Moderator
Posts: 26,969
Thanks: 1,761
Fixes: 135
Registered: 14-04-2007

Re: Metronet regrade

Regrades usually occur on your billing date.

Customer and Forum Moderator.

keybored
Grafter
Posts: 32
Registered: 20-07-2010

Re: Metronet regrade

Ok, thanks
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Metronet regrade

Don't worry, the change is scheduled for the 22nd Smiley
keybored
Grafter
Posts: 32
Registered: 20-07-2010

Re: Metronet regrade

So I have to suffer 2 more nights of traffic shaping then?
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: Metronet regrade

I'm afraid so Sad