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May Bill

FIXED
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Newbie
Posts: 2
Registered: ‎07-05-2020

May Bill

Just received my bill for May, having renewed contract and paid for a full year line rental. Line rental amount has been added to my bill. A mistake surely?

3 REPLIES 3
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Aspiring Pro
Posts: 373
Thanks: 44
Fixes: 2
Registered: ‎17-09-2018

Re: May Bill

@Tappit 

 

You are not alone, their billing system is wonked, still after all this time.

Raise a fault/ticket, ensure you say in BIG LETTERS that you will only communicate in written form for legal reasons.

They will promise to fix it, if they don't then after the allowed time (not specified in their complaint procedure, but if its in line with other suppliers such as energy, it should be eight weeks after the complait) report them to the Ombudsman.

Dont accept any excuses, it was wonked prior to the current crisis.

 

Highlighted
Newbie
Posts: 2
Registered: ‎07-05-2020

Re: May Bill

Thanks for this. I think I remember the same problem from before so completely agree that it's nothing new. Just not so easy to get hold of an advisor at the moment as I also think that it was a quick fix over a call.

Plusnet Help Team
Plusnet Help Team
Posts: 17,598
Thanks: 5,496
Fixes: 931
Registered: ‎21-04-2017

Re: May Bill

Fix

Thanks for getting in touch @Tappit 

I'm sorry to see you've been charged line rental after paying line rental saver. It looks like the line rental saver payment you made was stuck, I've fixed this now and I'll refund the over-charges back to you once the payment goes through.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team